Questions, answered.

A cryogel is a soft, water-rich gel designed to remain stable while delivering a naturally cooling sensation on contact. Cryoluxe cryogels gently conform to the skin and contain stabilized Hypochlorous Acid, providing cooling comfort and gentle hydration without clips, straps, stickiness or mess.

Cryoluxe can be used at room temperature or chilled before use for an extra-refreshing sensation. Place the cryogel gently over the desired area and relax for the recommended time, typically 5–20 minutes. After use, rinse it gently with cool water and return it to its resealable pouch for your next session. Always follow the specific directions printed on your product packaging.

Yes. Our water-stable cryogel technology is designed to maintain its shape, cooling feel and performance across multiple sessions. Most Cryoluxe cryogels can be reused for up to 10 sessions. Simply rinse with cool water after each use and store securely in the original pouch. The number of recommended uses may vary by product, so always refer to the instructions on the pack.

No. Cryoluxe cryogels are designed to provide a naturally cooling sensation without refrigeration and can be conveniently stored in their original pouch. For an extra-cooling experience, many moms choose to chill their cryogels before use, but this is completely optional. Unopened Cryoluxe products have a shelf life of 2 years when stored as directed.

Hypochlorous Acid is a naturally occurring molecule produced by the body as part of its natural defense system. The stabilized Hypochlorous Acid used in Cryoluxe is gentle, fragrance-free and formulated at a skin-friendly pH, making it well suited for delicate and sensitive skin. Explore the science behind Hypochlorous Acid on our Science page.

Yes. Every Cryoluxe system is fragrance-free, non-greasy and formulated without parabens, lanolin or retinoids. Our formulas are thoughtfully designed to provide gentle, uncomplicated care for sensitive skin.

Yes. Happy Skin by Cryoluxe is specially designed for delicate baby skin. As with any new skincare product, we recommend patch-testing before first use. Consult your pediatrician before use if your baby has a known skin condition, significant sensitivity or is currently receiving medical care for their skin.

Cryoluxe products are cosmetic skincare products designed to provide cooling comfort, gentle hydration and support the look and feel of healthy skin. They are not intended to diagnose, treat, cure or prevent any disease or medical condition. Always follow the instructions provided on the product packaging.

Orders are typically processed within 1–2 business days. Once your order has shipped, standard delivery usually takes an additional 3–5 business days. You'll receive a shipping confirmation email with tracking information as soon as your order is on its way.

Yes. We offer complimentary standard shipping on orders of $45 or more. A flat shipping fee will be displayed at checkout for orders below $45.

We want you to feel confident in your Cryoluxe purchase. Unopened products may be returned within 30 days of delivery for a refund, subject to the terms of our return policy. Please visit our Shipping & Returns page for complete instructions, eligibility requirements and any applicable exclusions.